ck444's Privacy Policy

1 Introduction and Scope

ck444 places the highest importance on protecting its users' personal information. This privacy policy ("Policy") explains what information we collect about you, why we collect it, how that information is used and stored, and what rights you have.

This policy applies to ck444's website (ck444-top.cam), mobile application, and all related services. By using our services, you are considered to have agreed to the terms of this policy. To learn more about ck444, please read our about us page.

This policy applies only to individuals aged 21 or older, as our services are intended for adult users only.

2 What Information We Collect

ck444 collects two types of information — information you provide directly, and information collected automatically.

2.1 Information You Provide

During account registration, verification, or support, you provide the following information:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport details (for identity verification)
• Payment information — such as bKash, Nagad, Rocket, or Upay account numbers
• Login username and password (stored in encrypted form)
• Content of messages sent via live chat or email

2.2 Automatically Collected Information

When you use our platform, the following information is collected automatically:

• IP address and device type
• Operating system and browser version
• Time of access, session duration, and pages visited
• Behavioural data collected via cookies and similar tracking technologies
• Game history, bet amounts, and transaction records

3 Purpose of Data Collection

ck444 collects and uses your information for the following legitimate reasons:

1. Identity verification: To confirm your age and identity when opening an account and before financial transactions.
2. Service operation: To keep deposits, withdrawals, bonus payments, and game access active.
3. Security and fraud prevention: To detect unusual transactions and ensure account security.
4. Customer support: To resolve your issues via live chat and email.
5. Service improvement: To analyse user experience and make the platform more effective.
6. Legal compliance: To comply with applicable laws and regulations.

4 Data Storage and Security Methods

Your information is transmitted via SSL (Secure Sockets Layer) encryption and stored on servers in encrypted form. We use industry-standard security measures to prevent unauthorised access, damage, or disclosure.

Your account password is stored in hashed form — no member of our staff can view it directly. Payment information (such as Nagad or Rocket account numbers) is used only to complete the necessary transactions and is not sold to third parties.

The retention period for data depends on legal requirements. Generally, transaction records are retained for a defined period even after an account is closed.

5 Sharing Information with Third Parties

ck444 never sells your personal information. However, in certain cases, limited information may be shared with trusted partners:

• Payment processors: bKash, Nagad, Rocket, and Upay — solely for the purpose of completing transactions.
• Game software providers: Pragmatic Play, PG Soft, JILI, Evolution, and others — to keep game services running.
• Technical service providers: Server hosting, data analytics, and security verification companies — under strict confidentiality agreements.
• Law enforcement authorities: Where required by court order or legal obligation.

Outside the reasons stated above, no information is shared with any third party without your consent.

6 Cookie Policy

Our website uses various types of cookies. Cookies are small text files stored in your browser.

6.1 Essential Cookies

These cookies are necessary for the core functions of the website — such as keeping login sessions active and maintaining security. They cannot be disabled.

6.2 Functionality Cookies

These cookies are used to remember your preferred language, theme, and other settings. Disabling them may cause some features to stop working.

6.3 Analytics Cookies

Anonymous statistics are collected to understand how effectively the website is being used. You can disable these cookies from your browser settings.

7 Your Rights

As a ck444 user, you have the following rights:

• Right to access: You can request to know what information we hold about you.
• Right to correction: You can request that incorrect or incomplete information be corrected.
• Right to erasure: In certain circumstances you can request that your information be deleted, though this may not be fully possible where legal obligations exist.
• Right to restrict processing: You can object to your information being used for specific purposes.
• Right to data portability: You can receive a copy of your information in a structured format.
• Right to withdraw consent: Where information is being processed on the basis of your consent, you can withdraw that consent at any time.

To exercise these rights or ask any questions, please contact our support team.

8 Protection of Minors' Information

ck444's services are for individuals aged 21 or older only. We do not knowingly collect information from anyone under the age of 21. If an account belonging to a minor is identified, it is closed immediately and the related information is deleted.

By following the responsible gaming guidelines, we ensure that services reach only users of the appropriate age.

9 Your Responsibilities for Data Security

You can also take steps to keep your account secure:

• Use a strong, unique password and change it regularly.
• Do not share your login details (username and password) with anyone.
• Avoid logging in or making financial transactions over public Wi-Fi.
• Log out properly after using your account.
• If you notice any suspicious activity, inform the support team immediately.

10 International Data Transfers

Our servers and third-party partners may be located in various countries. In such cases, international data protection standards are followed for data transfers and appropriate contractual safeguards are ensured.

11 Changes to the Policy

This privacy policy may be updated from time to time due to business needs or legal changes. For significant changes, registered users will be notified by email or platform notification. Continued use of the service after changes are made will be taken as acceptance of the updated policy.

It is also important for you to read the terms and conditions of service related to this policy.

12 Contact and Complaints

If you have any questions, requests, or complaints regarding this privacy policy, please contact us through the following:

• Live Chat: The live chat option on the website is available seven days a week, twenty-four hours a day.
• Email: [email protected]

The support team can respond in both Bengali and English. We will review your request as quickly as possible.